How to Order

Security

Bamboo Import uses HTTPS (a protocol for secure communication over a computer network) to protect your data. Transmitting sensitive information such as your payment information is always accomplished through a secure internet connection.

A secure internet connection is recognized by "https://" instead of the normal http: // in the address bar of your browser. You'll also notice that the address bar for https://www.bambooimport.com in your browser is green. This is another proof that our website uses secure communication.

Apart from our technology we also advice to never share your Bamboo Import login id or password with other people.

Phishing e-mails

Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication. With this information, cybercriminals can use your banking details or identity to commit fraud.

Bamboo Import will never ask for your personal data through emails. We strongly advise to never click on links in such e-mails or to submit data if you are unsure of the sender.

For more information about phishing and how to avoid or report it, go to this article.


Ordering


Put item(s) in your shopping cart

Find the item you want to buy and put it in your shopping cart. In the top right corner of your screen you'll see a shopping cart icon. Hover over the icon and you will be presented with two options: "View cart" and "Checkout". There is no need to take action at this point as the items remain in your shopping cart while you continue to shop.

Click on "View cart" when you are finished adding all the necessary items into your shopping cart. On the next page you'll be able to revise your order and to add or remove products if desired (always click on the blue button to update your balance).

Near the bottom of the page you can add a coupon code, gift voucher or calculate the shipping cost for your order (currently shipping cost calculations only work for the Netherlands and Belgium).

Next proceed to the checkout page.


Checkout


1. Create an account or login

Create an account or checkout as a quest if you do not want to create an account. Returning customers with an account can simply login with their email address and password.

2. Personal contact details

Fill out your address and personal contact details if you do not own a Bamboo Import account.

3. Delivery address

Fill out your address and click on the checkbox at the bottom if your billing address and delivery address are the same. Do not select the checkbox if your billing and delivery addresses are different, and fill out the second address form.

4. Shipping method

Choose the desired shipping method. You could either pick up the order yourself in our warehouse in the Netherlands or have the order shipped. The shipping cost is shown in the checkout screen (currently only in the Netherlands and Belgium). If your order should be shipped outside the Netherlands or Belgium simply choose the option "Request shipping quote".

5. Payment method

If you order from the Netherlands or Belgium you'll have the options to pay online with iDEAL, Mistercash, Visa, Mastercard, Bank Transfer, Paypal, SOFORT or Billink.

If you order from outside the Netherlands or Belgium the standard payment method will be by bank transfer. Click the "confirm order" button to request a shipping quote and you will receive an email from us within 48 hours, along with our bank information to wire the balance manually. 

6. Add comments about your order

Enter any comments about your order here.

7. Confirm order

Read our our privacy policy and terms and conditions, and select the checkboxes if you agree. Click on the "confirm order" button to complete your order. This will take you to a new screen where you can securely complete your payment.


Track your order

In your Bamboo Import account you can track the current status of your order by going to "Order history". You will also receive an order confirmation email directly after you made a pruchase on our website. The order confirmation email will state your purchased products and shipping method.


Cancel an order

Go to "Order history" in your Bamboo Import account to cancel an order. If your order hasn't been shipped yet you'll see a cancel button next to the product. If your order has already been shipped you wont be able to cancel the order online anymore. However, you do have the option to immidiately return the order when the package gets delivered. Keep in mind though that the shipping costs back to our warehouse will be at customer's expense.