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Ordering, changing or canceling

Place the desired products in your digital shopping basket via the large green "Add to cart" button. If you place the order with your Bamboo Import account, this is even faster because we already know you. No account? You can also order without an account, but we still need your details.

You can cancel an order in your Bamboo Import account. Cancellation is only possible if the order has not yet left our warehouse. Has your order already been sent? Then you can refuse it at the door or return it after receipt. In that case, register your return via the online return request form.

You can change the name and address of your order by contacting our customer service. Did you forget a product or did you order the wrong product? You can cancel your order yourself and place a new order with the correct product. You can cancel an order via your order history in your Bamboo Import account.

Do you have difficulty choosing or are you in doubt between a few products? You can easily compare products on our webshop. Click the ‘Compare this product’ button to add a product to the comparison. This is possible on the overview page of all products or on the page of the product itself. If two or more products are included in the comparison, you can see the comparison via the "Compare" button at the top right of your screen. You are also always welcome in our store for personal advice or you can send an email via our contact form.

Stock status

You can see for yourself if a product is in stock. The stock status is always shown with the product, this status and the available quantity can be found on the product page next to the price of each product.

We cannot deliver a product with the stock status ‘Out of stock'. These products are usually back in stock within a few weeks. We would like to keep you informed about this. Register via the ‘Notify Me!’ button and you will receive a message by e-mail as soon as the product is available again.

Do you want to order a product that is temporarily out of stock? No problem. Leave your name and e-mail address via the ’Notify Me!’ button next to the product. As soon as we have the product back in stock, you will receive an e-mail from us so that you can order the product via the website. Do you want to order and receive other items that are in stock earlier? Then order them separately.