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You have the right to return a product within 14 days. Within this period you can evaluate the product, unless otherwise stated:
You can return a product by:
Stating which product(s) you wish to return by e-mail. Bamboo Import Europe BV will then, in consultation with the carrier and the consumer, make an appointment to pick up the return order.
You can only return a product if:
When returning a product, there is no need to add an address or additional information on the package. The label on the packaging of the product contain sufficient information to handle the return. By indicating that the package needs to be returned to Bamboo Import is sufficient for the carrier.
The right to return products does not exempt you from any payment obligations. You still have to pay within the prescribed period. If the order was prepaid and a refund is due, then we will pay that amount back to you as soon as possible. That's within 5 business days after processing the return and no later than 14 days after your return request.
The costs for returning the goods will be charged to the buyer and deducted from the refund amount. We will issue the refund in the same tender as the original payment to us.
We do not issue refunds if you have unpaid invoices pending. We will deduct the amount from the outstanding balance. Credit generated from redeeming a coupon we do not refund.
For fast and proper handling of the returned product please note the following:
Products can be collected from Monday to Friday between 8:00 and 18:00. A request for returning goods must be send by email. Bamboo Import Europe BV will then, in consultation with the carrier and the consumer, make an appointment to pick up the return order. You will receive an email from the shipping company during the morning of the agreed pick up date to inform you with an approximate time frame for collecting the package.
Exchanging a product for the same item in a different size or color, is considered a new order. Return the original order within the 14 day period and place a new order for the required product. Shipping costs for the delivery of the new order will be charged to the buyer.
If a product needs to be exchanged because of an error or damage on our behalf, than the shipping costs are paid by Bamboo Import Europe BV.
Return application