Returns

Return Policy & Terms

You have the right to return a product within 14 days. Within this period you can evaluate the product, unless otherwise stated:

• Bamboo Import Europe BV may, provided that the customer was informed in a clear manner prior to the ordering process, refuse an order for multiple products with different delivery times. Bamboo Import Europe BV allows customers to return products up to 14 days after initial delivery. The 14 days we maintain for each delivery thereafter. Previous products that were already delivered are not subject to this 14 day rule.
• The agreement is for the regular delivery of goods during a certain period: the day on which the consumer or a designated third party has received the first product.
• The costs for returning the goods will be charged to the buyer. Bamboo Import Europe BV will not pay for the shipping costs unless otherwise agreed.
• Custom made products that are cut to size or processed can not be returned. Except if agreed otherwise with Bamboo Import Europe BV.

You can return a product by:​

Stating which product(s) you wish to return by e-mail. Bamboo Import Europe BV will then, in consultation with the carrier and the consumer, make an appointment to pick up the return order.

You can only return a product if:​

1. The product is complete.
2. The product is (as far as reasonably possible) in its original condition and packaging.
3. For any depreciation that occurs when the product is used in a different way than it would in a store, we may hold you liable.

When returning a product, there is no need to add an address or additional information on the package. The label on the packaging of the product contain sufficient information to handle the return. By indicating that the package needs to be returned to Bamboo Import is sufficient for the carrier.

Refund

The right to return products does not exempt you from any payment obligations. You still have to pay within the prescribed period. If the order was prepaid and a refund is due, then we will pay that amount back to you as soon as possible. That's within 5 business days after processing the return and no later than 14 days after your return request.

The costs for returning the goods will be charged to the buyer and deducted from the refund amount. We will issue the refund in the same tender as the original payment to us.

We do not issue refunds if you have unpaid invoices pending. We will deduct the amount from the outstanding balance. Credit generated from redeeming a coupon we do not refund.

Returning

For fast and proper handling of the returned product please note the following:

1. Make sure the products are always send back in the original packaging. The packaging contains article codes that provide all the required information for processing the return.
2. There is no need to add an address or additional information on the package when returning products to Bamboo Import Europe, the courier knows where the package needs to be send to.

Products can be collected from Monday to Friday between 8:00 and 18:00. A request for returning goods must be send by email. Bamboo Import Europe BV will then, in consultation with the carrier and the consumer, make an appointment to pick up the return order. You will receive an email from the shipping company during the morning of the agreed pick up date to inform you with an approximate time frame for collecting the package.

Exchange

Exchanging a product for the same item in a different size or color, is considered a new order. Return the original order within the 14 day period and place a new order for the required product. Shipping costs for the delivery of the new order will be charged to the buyer.

If a product needs to be exchanged because of an error or damage on our behalf, than the shipping costs are paid by Bamboo Import Europe BV.