Shipping and Delivery
Pick up in Store
Everyone is most welcome to visit our headquarters in the Netherlands. Because of our extensive experience with bamboo materials we gladly advise you about the appropriate bamboo species to use and how to install bamboo fences.
You also have to possibility to select and buy bamboo products directly from a 3000 m2 inventory. Apart from our offices and warehouse we also have a showroom where all products are shown in a beautiful setting.
Open 6 days a week!
The average delivery time within the European mainland is between 3-6 business days. Shipping to Islands or remote areas usually requires 3 additional days.
You can follow the status of your order at all times in the "My Orders" section of your Bamboo Import account. A track and trace code will also be sent by email.
Note: Delivery times may vary due to unforeseen circumstances such as traffic delays or accessibility, therefore we can not guarantee the agreed delivery time.
Important! Always check for damage that may have been caused during transport. If no damage is detected you can sign the delivery receipt. If any of the products suffered damage you can either state this on the delivery receipt or send the damaged products back with the same shipping company.
During the checkout process you must fill out your address. This address counts as the invoice address, and by default the shipping address.
If you wish to ship the order to a different address then simple unselect the checkbox that says: "My delivery and billing addresses are the same" and fill out the new address information.
Shipping rates for the Netherlands and Belgium are calculated automatically during the checkout process. The shipping rate for all other countries are calculated manually.
To request a shipping quote simply add your products to the shopping cart and complete all the steps. Next you will see "Request shipping quote" as the only option for Shipping Method, and "Bank Transfer" as the only option for Payment Method. Next, click on the confirm order button to send us your inquiry. You will receive a formal quote including shipping costs to your location within 48 hours.
Shipping rates for the Netherlands are:
- €8,49 for packages up to 150 cm length (ex: maintenance products and/or fencing rolls of 100 - 150 cm height).
- €10,99 for packages up to 200 cm length (ex: fencing rolls of 180-200 cm height and/or bamboo poles up to 200 cm length).
- €24,50 for all bamboo fencing panels and/or bamboo poles longer than 200 cm.
- €94,20 for bamboo plywood with dimensions 2440 x 1220.
Shipping rates for Belgium are:
- €17,50 for packages up to 150 cm length (ex: maintenance products and/or fencing rolls of 100 - 150 cm height).
- €49,50 for packages up to 200 cm length (ex: fencing rolls of 180-200 cm height and/or bamboo poles up to 200 cm length).
- €69,95 for all bamboo fencing panels and/or bamboo poles longer than 200 cm.
- €129,95 for bamboo plywood with dimensions 2440 x 1220.